Terms and Conditions

1. Preliminary Provisions

  1. The online store Tur Wear, available at turwear.eu, is operated by Serhii Shyrokostup “TURWEAR”.

REGON: 542178296, NIP: 5214124328

ul. Pory 57/74, 02-757 Warsaw, Poland

(PKD 47.91.Z) Intermediation in non-specialized retail trade
(PKD 47.71.Z) Retail sale of clothing
(PKD 46.42.Z) Wholesale of clothing and footwear

  1. These Terms and Conditions are addressed to Consumers and define the rules and procedures for concluding a Distance Sales Agreement with a Consumer via the Store.

2. Definitions

  1. Consumer – a natural person entering into an agreement via the Store whose purchase is not directly related to their business or professional activity.
  2. Seller – Serhii Shyrokostup “TURWEAR”.

REGON: 542178296, NIP: 5214124328

ul. Pory 57/74, 02-757 Warsaw, Poland

(PKD 47.91.Z) Intermediation in non-specialized retail trade
(PKD 47.71.Z) Retail sale of clothing
(PKD 46.42.Z) Wholesale of clothing and footwear

  1. Client – any entity making purchases via the Store.
  2. Entrepreneur – a natural person, legal person or organizational unit without legal personality, to which a separate law grants legal capacity, operating a business in their own name and using the Store.
  3. Store – the online store operated by the Seller at turwear.eu.
  4. Distance Agreement – an agreement concluded with a Client as part of an organized system for concluding agreements at a distance via the Store, without simultaneous physical presence of the parties, using one or more means of distance communication up to the moment of conclusion.
  5. Terms – these Terms and Conditions of the Store.
  6. Order – the Client’s declaration of intent submitted via the Order Form aiming to conclude a Sales Agreement for a Product or Products with the Seller.
  7. Account – the client’s account in the Store, where data provided by the Client and information about their Orders are stored.
  8. Registration Form – the form available in the Store enabling Account creation.
  9. Order Form – the interactive form in the Store allowing submission of an Order, including adding Products to the Cart and specifying delivery and payment terms.
  10. Cart – the Store’s software element showing selected Products for purchase and permitting adjustment of Order details, including quantities.
  11. Product – a movable item or service available in the Store, subject to the Sales Agreement between the Client and Seller.
  12. Sales Agreement – the agreement for sale of a Product concluded between the Client and Seller via the Store; this also covers service contracts or work-for-hire agreements where applicable.

3. Technical Requirements

The technical requirements necessary for using the Portal by the User are as follows:

1) A device with Internet access running a supported operating system (e.g., Linux or Windows).

2) Installation of the latest version of a web browser supporting cookies (e.g., Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome, or equivalent), and an Internet connection of at least 700 kbps.

Minimum technical requirements for using electronic services by TOYA S.A. are:

  • Internet connection: 1 Mbit/sec
  • Preferred browser: Firefox/Chrome
  • Browser plugins: Java/Flash
  • Cookies: Enabled
  • Javascript: Enabled
  • Processor: 1 GHz
  • RAM: 256 MB
  • Graphics: 1024 x 640
  • Sound card: Not required
  • Preferred OS: MS Windows

Recommended technical requirements for using electronic services by TOYA S.A. are:

  • Internet connection: 6 Mbit/sec
  • Preferred browser: Firefox
  • Browser plugins: Java/Flash
  • Cookies: Enabled
  • Javascript: Enabled
  • Processor: 2 GHz
  • RAM: 1 GB
  • Graphics: 1024 x 640
  • Sound card: Not required
  • Preferred OS: MS Windows/Mac OS X

4. Contact with the Store

1. Seller’s address: ul. Pory 57/74, 02-757 Warsaw

2. Seller’s e-mail address: turwear.sales@gmail.com

3. Seller’s phone number: +48 788 796 323

4. Clients may contact the Seller via the above address or phone number.

5. Telephone contact hours: Monday – Friday: 9:00 – 17:00

5. General Information

  1. The Seller is not liable, to the fullest extent permitted by law, for interruptions or downtime caused by force majeure, unlawful third-party actions, or incompatibility with the Client’s technical infrastructure.
  2. Browsing the Store’s assortment does not require an Account. Placing Orders is possible either by creating an Account (per section 6 of the Terms) or by providing necessary personal and address data without an Account.
  3. Prices in the Store are shown in Polish zloty (PLN) and are gross prices (including VAT).

6. Creating an Account in the Store

  1. To create an Account, fill in the Registration Form with: first name, last name, email address, phone number, password, and password confirmation.
  2. Account creation is free of charge.
  3. Logging in requires entering the login and password set in the Registration Form.
  4. The Client may delete their Account at any time, without reason or fee, by sending a request to the Seller (via email or in writing) to the addresses listed above.

7. Order Placement Rules

To place an Order:

  1. Log in to the Store (optional);
  2. Select the Product and click “Add to Cart”;
  3. Log in or continue without registration;
  4. If ordering without registration, fill in the Order Form with recipient details, delivery address, choose shipment type, and provide invoicing data if different.
  5. Click “Order and Pay” and confirm the Order via the link sent by email;
  6. Choose a payment method and pay within the specified time, subject to section 8(3).

8. Delivery and Payment Methods Offered

  1. The Client may choose from the following delivery methods:
  2. Postal shipment, cash on delivery – DPD;
  3. Courier shipment, cash on delivery – DPD.

Delivery time: 5–7 business days from dispatch.

  • The Client may choose from the following payment methods:
  • Cash on delivery;
  • Prepayment bank transfer;
  • Electronic payments;
  • Payment by credit/debit card;
  • Detailed information on delivery and payment methods is available in the Store.

9. Execution of the Sales Agreement

  1. The Sales Agreement is concluded when the Client submits an Order via the Order Form, in accordance with section 7 of the Terms.
  2. Upon receipt of the Order, the Seller immediately confirms acceptance by email to the address provided by the Client. The Agreement is concluded upon the Client’s receipt of this confirmation.
  3. The Seller undertakes to dispatch the Order within 2 days of its placement.

The Product is deemed ordered upon successful submission of the Order if payment is cash on delivery, or upon successful online payment via the payment module.

The recipient may unsubscribe from offers or change settings at any time via the website or by contacting the Seller by email or phone.

4. If the Client chooses:

  1. Prepayment (bank transfer, electronic payment, or card), payment must be made within 1 day of the Agreement date or the Order will be canceled.
  2. Cash on delivery, payment is due upon receipt of the shipment.
  3. Cash payment in person, payment is due within 1 day of notification that the shipment is ready for collection.

5. Delivery is only within Poland.

10. Right of Withdrawal

  1. The Consumer may withdraw from the Sales Agreement within 14 days without giving any reason.
  2. The withdrawal period starts upon delivery of the Product to the Consumer or a designated third party.
  3. For Agreements covering multiple Products delivered separately or in parts, the period runs from delivery of the last shipment.
  4. For subscription-based delivery, the period runs from receipt of the first Product.
  5. To withdraw, the Consumer submits a withdrawal statement before the deadline. Sending the statement before expiry suffices.
  6. The statement may be sent by mail, phone, email to the Seller, or via the Seller’s website. Contact details are in section 4. Using the standard form is optional.

11. Complaints and Warranty

1. Complaints are accepted for: poor quality, color or style mismatch, functional defects, fabric or tailoring defects, or delivery delays.

2. Complaints must be in writing to be valid.

3. Complaints may be filed within 30 days of the expected delivery date.

4. Complaints about non-performance or poor performance must include details of the claim and circumstances.

5. The Seller will respond within 14 days of receipt.

6. Non-compliance with complaint procedures may lead to rejection.

7. Postal complaints to ul. Pory 57/74, 02-757 Warsaw; electronic complaints to turwear.sales@gmail.com

12. Complaints Regarding Electronic Services

  • The store operator strives for correct Store operation and will remedy reported issues in a reasonable time based on current technical knowledge.
  • The Client must immediately report any malfunctions or interruptions.
  • Issues can be reported in writing to ul. Pory 57/74, 02-757 Warsaw, by email to turwear.sales@gmail.com, or via the contact form.
  • Complaints should include the Client’s name, address, and details of the malfunction.
  • The store operator will resolve each complaint within 30 days or inform the Client of the expected resolution date.

13. Personal Data in the Online Store

  1. The Seller is the administrator of personal data collected via the Store.
  2. Data is collected to fulfill the Sales Agreement and, with consent, for marketing purposes.
  3. Recipients of personal data may include:
  4. Carriers or intermediaries for postal or courier delivery.
  5. Payment service providers for electronic or card payments.
  6. The Client has the right to access and correct their data.
  7. Providing personal data is voluntary but necessary for concluding the Sales Agreement.

14. Prohibitions for Service Users

Users are prohibited from:

  1. Posting unlawful content, including defamation, hate speech, or content violating social norms.
  2. Any actions disrupting or overloading the Service provider’s systems or circumventing security, including installing malware or posting content in unauthorized areas.

15. Final Provisions

Matters not regulated by these Terms are governed by applicable Polish law, in particular: the Civil Code; the Act on Electronic Services; the Consumer Rights Act; and the Data Protection Act.

Agreements concluded via the Store are drawn up in Polish.

The Seller reserves the right to amend the Terms for important reasons (changes in law, payment or delivery methods) and will notify the Client at least 7 days in advance.